Customer Services
TaxAssist Accountants are committed to providing a high quality service to all clients
One of the ways in which we can continue to improve our service to you is by listening and responding to your comments.
Client Complaints
We hope that you will be fully satisfied with the services you receive from your TaxAssist Accountant. However, if you have a complaint regarding one of our TaxAssist Accountants you will need to contact them direct as all of our TaxAssist Accountants are self-employed individuals.
Each TaxAssist Accountant is licensed to use the intellectual property of TaxAssist Direct Ltd and operates as a sole trader in their own right. They are also required to carry their own professional indemnity insurance, which is a requirement of being a member of our network and all TaxAssist Accountants are comprehensively trained by us before they commence trading, with continual professional development.
Support Centre Contact Details:
TaxAssist Direct Australia Pty Ltd
275 Alfred Street
North Sydney
NSW 2060
Or email Support Centre
While staff at the Support Centre are happy to listen to any comments you may have regarding your TaxAssist Accountant, we do not have access to, or authorisation over, any individual client records, accounts or monies that are held by a TaxAssist Accountant. You must, therefore, pursue any grievance you may have with the accountant concerned.
Join us in three easy steps
Get in touch
Arrange a free consultation in person or via video with your local accountant. It’s an informal chat to get to know you and find out more about the help you are looking for.
Chat to an expert
We clearly explain the support available to you and are happy to act as business advisors in order to help you grow your business.
Get a fixed quote
Our fees are fixed and tailored specifically to each individual's needs, so that you only pay for the level of support and services that you require.
Choose the right accounting firm for you
Running your own business can be challenging so why not let TaxAssist Accountants manage your tax, accounting, bookkeeping and payroll needs? If you are not receiving the service you deserve from your accountant, then perhaps it’s time to make the switch?
Local business focus
We specialise in supporting independent businesses. Each TaxAssist Accountant runs their own business, and are passionate about supporting you.
Come and meet us
We enjoy talking to business owners and self-employed professionals who are looking to get the most out of their accountant. You can visit us at any of our multiple locations, meet with us online through video call software, or talk to us by telephone.
Switching is simple
Changing accountants is easier than you might think. There are no tax implications and you can switch at any time in the year and our team will guide you through the process for a smooth transition.